5 quick points
Data privacy
Sensitive data is viewed only to a limited extent
Used only for business purposes
Cookie controls
Remembers session, language, and
Controls available in browser settings
Rights explicit
View, correct, and request deletion
What data is collected
Data is categorized
These are needed for account, usage
Account information
During registration
If you log in to wi9, session data may be stored temporarily
Device and usage information
Device model
Also aimed to ensure easy use even on low
Payment-related information
References for local methods like
These are used to reconcile accounts for Dhaka
Legal basis for processing
Data is processed on
Each basis serves a different purpose, so not all data is used in the same way
Consent
Consent is required for certain
Contract fulfillment
Keeping the account open, maintaining login, and showing services require this basis
Legitimate interests
Security, fraud prevention, and performance maintenance are covered here
This also improves the stability of the wi9 APK or wi9 App
How data is used
Data is used for three main purposes
The tasks are small, but each is very important
Keep the service
Opening an account, keeping login, and remembering settings make usage easier after wi9 Download
Increasing security
Abnormal logins, suspicious devices, or repeated incorrect passwords are detected
Maintain experience
Language, cookie preferences, and loading behavior are analyzed; the page becomes lighter and faster thereafter
Who data may be shared with
Data is shared only with
Their work is very specific, and limits
Processor and service provider
Keep the service
Opening an account, keeping login, and remembering settings make usage easier after wi9 Download
Increasing security
Abnormal logins, suspicious devices, or repeated incorrect passwords are detected
Maintain experience
Language, cookie preferences, and loading behavior are analyzed; the page becomes lighter and faster thereafter
Who data may be shared with
Data is shared only with essential service providers
Their work is very specific, and limits are set
Processor and service
Hosting, analytics, and support tools require some third parties; they cannot use data outside the binding agreement.
Legal request
If a request to comply with the law requires disclosing information, only the minimum information is given.
Transfer security
When outside the country, the same level of security is observed; encryption and restricted access help with that.
Cookies and tracking settings
Cookies work in 4 types
Each cookie has a different purpose; not all cookies are identical.
Necessary cookies
Keeps login, session, and navigation; if these are disabled, some parts won't work properly.
Preference cookies
Remembers language, theme, and previous preferences; many users in Bangladesh find this convenient.
Analytics cookies
Which pages are opened how often; this helps gauge wi9 App speed and habits.
Clear cookies via browser settings
International data transfer
Data may transfer across two regions
But security is kept at the same standard.
Why transfer is needed
If servers, support, or backups are in another region, data may move without service interruption.
What security exists
Encryption, limited permissions, and log monitoring are used.
The same rules apply to users coming from Bangladesh.
What are your rights
7 rights you may request.
Each right is explained in simple language
View and correct
You can view your data or report errors to fix.
Delete request
Data no longer needed can be deleted on request; some records may be retained for legal reasons.
Objections and restrictions
You can object to specific use; if desired, some processes can be temporarily limited.
How to request
Send a request from support, the contact page, or account by going to wi9 Contact page.
How long data is kept
Three types of records are kept at different
When no longer needed, data is reduced.
Account records
Account remains active; generally it stays until closure, after which some parts remain for a defined period for security and auditing.
Log and session data
This data is kept for a short time to detect errors.
Legal records
Some documents may need to be kept longer to comply with laws.
Contact and complaints
Questions? Notify via two ways.
One path is support; other is contact.
What to write
Your account, issue type, and what you want to know; write briefly for a quick answer.
Where will complaints go
If you have privacy, cookie, or data security complaints, please report directly; we respond in Dhaka time.
More information? See the wi9 App help section.
Required wi9 page
Follow the links below to view other important parts.
wi9 App information And wi9 APK instructions Useful for new users
Help Center And Contact page Helps reach support easily.