Live help directions
For quick answers, this section helps; understand account, login, and small app issues in 2 steps.
Open to all users
wi9 Support, wi9 Help and Contact in one place
First time here? Don't worry: this page has all wi9 Contact, Help Center, and fast support paths in one place for users in Dhaka and across Bangladesh, using bKash, Nagad, Rocket
If you have questions about wi9 Login or wi9 App, start here; most common answers you'll get within 3 minutes.
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wi9 Support Quick Introduction
4.9
Average rating
60,956
Reviews
9.8M+
Active users
99.4%
Uptime
Since 2014, wi9 has been active; if you need straightforward contact methods, see the Help Center, otherwise use the office information below.
Where to find wi9 Help
Help with wi9 App
App not opening, or slow on light network? It usually takes a bit longer to run on older Android phones.
Many in Dhaka log in from mobile
Account security
Clear information here about passwords, login security, and verification; if you see anything suspicious, contact support immediately.
Personal information stays private
Deposit and payment questions
Answers to common questions about bKash, Nagad, and Rocket are available; if top-up issues occur, check this section first.
Arranged according to Bangladeshi methods
Game-related help
If you have questions about 549+ titles, you can get an idea here without clicking; new users usually stop here first.
549+ options are easy to see
Ways to get quick answers
If the problem is small, solve in 5 minutes; for larger ones, check the address, time, and phone number on the next office card.
Read first to save time
For those looking for wi9 Contact, this is a quick shortcut; now let's review the office information.
4 easy steps before contact
Open account
Register first; then the support team can identify your account
Log in to wi9
Logging in helps identify problems; with a screenshot, answers come faster.
See Help Center
Many common questions already have answers; reading FAQ reduces waiting time.
Contact us
Then contact the office, phone, or mailing address; from Dhaka, visiting the office is easy.
Office address and hours
Dhaka Head Office
12/A, Gulshan Avenue, Dhaka 1212; open 6 days a week, 10:00 AM to 7:00 PM.
Phone: 01711-234567
Motijheel Service Desk
South Tower, Motijheel, Dhaka; quick guidance here on banking and payment questions.
Phone: 01712-234567
Uttara Support Point
Sector 7, Uttara, Dhaka 1230; on weekdays after noon it gets a bit crowded.
Phone: 01713-234567
Chittagong Contact Desk
Near JEC Circle service point; Chittagong users typically contact more in the afternoon.
Phone: 01714-234567
Users in Dhaka and Chittagong often have questions about bKash and Nagad; for Rocket-related small issues, keep the reference number handy first.
Mailing address and Help Center note
If you want to send documents, use the official mailing address: wi9, Support Department, 12/A Gulshan Avenue, Dhaka 1212, Bangladesh; this allows your request to be tracked separately.
If you send a file or screenshot, write the question in one line; this helps the support team understand what you want at once.
For more common answers you can wi9 Help You can also view the page; for new users, fastest path.
wi9 FAQ: Answers to common questions
Where to get wi9 Support?
Start with the page's office address, phone number, and Help Center for quick questions; login and write for extra help.
Best way to contact wi9?
First view the page information, then if needed contact the office or email; Dhaka users go directly to the office.
Is wi9 Help available on mobile?
Yes, from mobile you can see everything by opening the wi9 App and FAQ.
What to do if login problems?
First check password and internet connection; if still not, report wi9 login problems to support.
Will I get answers about bKash, Nagad, Rocket?
Yes, there is separate support for Bangladeshi payments; keep transaction details handy for quick verification.
Whenever needed, check this FAQ and Help Center page again; wi9 Support stays organized at all times for you.